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CUSTOMER SERVICE

Shipping & Delivery
After receiving your order, Bibi Bijoux will ship your order within 1-5 days. You will be informed about the expected delivery date. Your order will be packed with the utmost care and sent to your specified delivery address.

Shipping costs are charged at a flat rate of £3.95.

Returns & Replacements
All our jewellery is manufactured with love. We hope that you love your purchase, however should you need to return, please send via recorded post to the following address. After receiving your return in our returns department, we will process the return request within two weeks

Return Address:

Bibi Bijoux, No 4 Courtyard House, The Ridgeway, London, NW7 4BF


Further Questions? 
You can contact us by phone Monday - Friday from 10am until 5pm. All queries placed on working days by e-mail to info@carameljewellery.co.uk will be answered within 48 hours.

Care Instructions:

Bibi jewellery is made of the highest quality. Here are some helpful tips on how to care for your purchase. 

  • Keep your Bibi jewellery clean with the silver cloth.
  • Only our silver items can also be cleaned with water and soap and dried with a soft cloth, or a silver cloth can be used. Note: this excludes all types of leather.
  • Don’t wear your jewellery while you're sleeping.
  • Avoid wearing jewellery while doing sports.
  • Don't wear your Bibi Jewellery on the beach, in the shower or during swimming.
  • Don’t spray perfume or hairspray on your jewellery.
  • Avoid contact with make-up and chemical cleaning products.
  • When you're not wearing you jewellery, keep in its own Bibi bag or box, so it won't damage.
  • Never use chemicals of any sort to clean your Bibi jewellery.